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Frequently Asked Questions

Here are some answers to questions about why you should use Pilot Presents for your Web Hosting Service Provider.

More Answers

Does Pilot Presents offer unlimited hits and traffic?

While One GIG transfer per month translates into thousands of hits per day, this policy was implemented to ensure that new sites do not negatively impact customers before service capacity has been increased.

Will 25 MB's be enough?

Most (97%) Web Sites require less than 5 MB! Why pay for storage you will never need. Other services offer huge amounts of space at higher costs because they know their clients will never use that much storage. AND they include the storage of your access log file in the quota. Your logs are not counted in your space with Domain packages This log file can easily surpass the storage needed for your entire web site in just a few months.

Also remember, you DON'T want large files on your Web Site because such files will take forever for your visitors to download. A typically long Web Page is only 10K. This means you can store 2500 web pages on your 25 MB site. An average logo for the top of a homepage is 15K. This means you can store 1665 logos on your 25 MB site. Finally, an average icon/button is 4k. This means you can store 7250 such icons/buttons on your 25 MB web site. Now you decide - just how many pages/logos/buttons do you need? If you keep your site well maintained, and remove outdated files and materials, you will probably never need more than 25 MB's.

  1. Will I have to pay for a domain name?
  2. Aren't there less expensive providers on the Internet?
  3. What forms of payment does Pilot Presents accept?
  4. Does Pilot Presents offer dial-up internet access?
  5. Does Pilot Presents offer web page design services?
  6. What features are offered with your accounts?
  7. Can I upgrade from one account option to another?
  8. How do I check check domain name availability?
  9. Does Pilot Presents handle domain registration?
  10. What is the InterNIC fee for domain registration?
  11. Can I transfer an existing domain to Pilot Presents?
  12. How do I publicize my Web Site?
  13. How do I access and transfer files to my Web Site ?
  14. Will I have unlimited access to update my pages?
  15. Can multiple domains point to the same HTML files?
  16. Can I use my account for commercial purposes?
  17. Can I resell space within my own account?
  18. Are there any restrictions on the content of or how I use my Web Site?
  19. Do you offer technical support?
  20. How do I set up an account?
  21. How long does it take to set up a new account?

Will I have to pay for a domain name?

You will have to pay $35 per year (two years in advance) directly to InterNIC in order to use your own domain name (i.e., www.your_name.com). You may also choose a domain name such as yourname.communities-net.com to avoid InterNIC charges. There is no charge for these domain names because Pilot Presents has already paid the fees for communities-net.com


Aren't there less expensive providers on the Internet ?

You won't find providers on the Internet that offer all of the features found at Pilot Presents for the same low price. If you do - let us know!


What forms of payment does Pilot Presents accept?

We are only set up to accept checks or money orders at this time. We hope to be able to accept Visa and Mastercard in the near future. In order to provide our services at low prices, we require quarterly contracts prepaid in full.


Does Pilot Presents offer dial-up internet access ?

No, you will need local internet access in order to maintain your Web Site. Or we can design and maintain your site for you. Our multiple T1 lines are devoted exclusively to delivering your web pages quickly.


Does Pilot Presents offer web page design services ?

While we have offered this in the past, we are not offering this on a normal basis at this time. We will help in the design in some instances, and take these jobs on a case by case basis.


What features are offered with your accounts?

We offer unlimited access for updates. Unlike other Presence Providers, we allow updates via Telnet as well as FTP. We also offer a full range of E-mail and CGI scripting features.


Can I upgrade from one account to another?

Yes. You can upgrade from one account to another with minimal or no charge.


How do I check domain name availability?

You can check domain availability from a whois gateway such as whois.net.


Does Pilot Presents handle domain registration ?

Not at this time. We can handle the transfer process in many cases from your registrant of choice to our name server so that your domain name points to the correct IP address.


What is the fee for domain registration ?

Registration fees come in a large range for domain names. A quick search on domain registration will return many low prices and terms.


Can I transfer existing domain name to Pilot Presents ?

Yes. When completing the order, be sure to specify that you are requesting a transfer and NOT a new domain.


How do I publicize my Web Site?

We recommend that you add your Web Site to the various search engines using SubmitIt.COM . All site's designed by Pilot Presents Web Design are automatically registered with the top 7 search engines.


How do I transfer files to my Web Site ?

Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software. You can get copies of these programs at Softseek or Shareware.COM. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. You may also access your account via an SSH secure Telnet interface.


Will I have unlimited access to update my pages ?

You have unlimited access via FTP, SSH or MS Frontpage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your Web Site at your leisure.


Can multiple domains point to the same HTML files ?

In general, if you have more than one domain account at Pilot Presents we can point each domain address to the same HTML files. There is an additional monthly fee for each domain.


Can I use my account for commercial purposes ?

Of course you can use your account for commercial purposes.


Can I resell space within my own account ?

No. We are not accepting reseller accounts at this time.


Are there any restrictions on the content of or how I use my Web Site ?

Because we have no way to prevent minors from accessing your site, you may not use our servers to publish obscene material or provide a list of links to such material. You may not use your account for mass mailings (SPAM) or types of activities which violate generally accepted Internet guidelines. Customers also may not use excessive amounts of CPU processing time.


Do you offer technical support to customers ?

We are happy to assist new customers in setting up their web sites. We encourage our customers to send E-Mail to with questions or concerns about their Web Site. We are relatively quick to respond to support E-Mail up to about 12pm ET.


How do I set up an account ?

Using our order form , you can apply for your account immediately. There are two steps involved. First, we ask that you carefully review our contract. Please pay close attention to our rules and restrictions. If you are willing to agree to our terms, then it is just a matter of deciding which account is best for you and completing the order form.


How long does it take to set up a new account ?

Orders which include payment information will usually be processed the same day and ready for use within 24 hours! Once an account is set up an activation notice will be sent you via E-Mail. You can begin transferring files to your new Web Site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.